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Imen Chow Makeup -  Terms of Business

The purpose of this document is to set out the terms and conditions which govern the work that I will do for you. 

  1. Acceptance of these terms: You may accept these terms and conditions: (1) in writing or via email; (2) by signing and returning a copy of these terms and conditions; (3) or by conduct, by paying a deposit, paying Fees or booking or attending a service. If you do not agree with any part of these terms and conditions, I cannot provide you any services. 

  2. Services: 

    1. I will provide services in accordance with these terms and conditions. This may include bride and bridal party makeup and hair, bridal trials and touch up service, occasion makeup and hair, male grooming, 1:1 masterclasses and group masterclasses.

    2. Sometimes I will contract a partner makeup or hair stylist to provide some or all of your services. I will only do so where we have agreed this in advance and will ensure that the stylist complies with these terms and conditions.

    3. I will do my best to ensure that all services you receive are of a high standard in terms of both skills and integrity. However, I do not warrant that the services will be fit for any particular purpose unless discussed in advance and agreed in writing. 

  3. Your responsibilities: you must (and are solely responsible for): 

    1. notifying me of any allergies or sensitivities to any products or ingredients. I will not be responsible for any allergic reactions or complications related to sensitivities where I have not been notified in advance;

    2. being on time to your appointment and ensuring you do not cause any unreasonable delays during the service (for example, you must avoid interruptions and distractions during the service). Delays may result in a shortened service time. Unreasonable delays or delays that will result in inadequate time to provide your services may result in cancellation;

    3. correctly notifying me of the services you require. This includes ensuring that you are booking the correct services for your occasion; 

    4. (where your booking is not at my studio) providing an adequate space and facilities to provide my services. Including complying with any requirements tell you in advance and in writing; and

    5. ensuring a safe working environment. This includes ensuring that I do not suffer any verbal or physical abuse,

If you fail to meet any of these requirements, I may cancel your booking with immediate effect or charge an additional fee at my sole discretion. You will not be entitled to a refund for cancelled services. 

  1. Promotional content: By booking and using my services, you are consenting to me taking and using videos and photographs for promotional purposes on my various social media accounts and websites. If you do not consent to this, you must tell me at the time of booking and I will do my best to accommodate you. 

  2. Deposit: In consideration of me holding a date and timeslot for you, you will pay me a deposit of 50% of the relevant Fee (Deposit). This deposit is strictly non-refundable. 

  3. Paying for services: In consideration of the services I provide to you, you agree to pay me the Fee for your service set out on our website. You must pay these fees as set out in your invoice.

  4. Expenses: All out of pocket expenses incurred as part of providing the services will be agreed with you prior to being incurred and will be billed to you at cost. These may include, but are not limited to travel expenses (including parking and accommodation), room hire, courier charges and extraordinary communications costs.

  5. Cancellation by you: If you book with me and later cancel a service in whole or in part, I may charge, and you will pay, a cancellation fee. The cancellation fee will not exceed the total cost of the relevant Fee. I may provide an alternative date at my sole discretion. 

  6. Cancellation by me: In the unlikely event that I cancel a booking (except as permitted under clause 3), all payments will be refunded immediately and I will make best efforts to recommend an alternative stylist. However, I am not liable for finding and booking an alternative stylist. 

  7. General legal terms:

    1. Limitation of liability: each party’s aggregate liability to the other party for all loss suffered or incurred arising out of or in connection with this agreement is limited to the Fees paid. 

    2. Exclusion of Consequential Loss: Neither party is liable for any (i) Consequential Loss; or (ii) damages for loss of profits, revenue, sales, goodwill or loss of reputation, anticipated savings or business interruption, suffered or incurred by the other party in connection with these terms and conditions.

    3. Entire agreement: these terms and conditions constitutes the entire agreement between the parties and supersedes any other representations or discussions we might have had previously in respect to the subject matter of this document.

    4. Governing law and jurisdiction: these terms and conditions are intended to be legally binding and shall be governed by the laws of the State of Western Australia, Australia. Each party irrevocably submits to the non-exclusive jurisdiction of the courts exercising jurisdiction in the State of Western Australia.

    5. Severability: if any provision is found to be unenforceable, that provision will be severed. The remainder of this agreement will be enforced to the fullest extent possible

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